Members from start-up Complete Ltd are among those Kiwi agents looking to upskill on the benefits of Luxury Travel Collection membership while at the network’s Remarkable Soirée in Queenstown this week.
Eight of Complete’s 13 members have joined the LTC as the new retail group takes something of a multi-channel approach to its supplier deals.
“Working with LTC on certain supplier agreements give us synergies required for a complete offering,” says Complete’s Malcolm MacLeod.
“[LTC] unlocks significantly increased cruise and land commissions and gives us instant access to a huge number of suppliers without needing our own people on the ground to negotiate.”
Being able to benefit from the buying power of LTC and its state-of-the-art marketing portals and tools, were also resonating with its members, adds MacLeod.
And the arrangement is already paying dividends for its individual members.
Stars Travel’s Fleur Gosling says her agency has benefitted significantly since the Jul launch, particularly in cruise supplier access and client amenities. noting that the additional commission earned on one booking alone was over $20,000.
At the same time MacLeod says the group has secured a growing number of direct supplier deals, including around 85% of its airline agreements.
. . . New Tech
Other new initiatives for Complete, he says, include the development of new dashboard analytics technology that will provide increased transparency for its members, something MacLeod says is essential to the brand’s success.
The dashboard tech will be followed by a bespoke ticketing system that supports self plate and consolidation and it is ‘well on track to deliver [in the first quarter of] 2027’, says MacLeod.
