American Airlines’ mobile app has been upgraded, driven by customer feedback, so passengers can navigate their trip easier and find key information quickly.
The central hub of the app has everything related to an upcoming flight, says the carrier. Customers can tap or swipe through new navigation mini banners to move between flight details, easily spot important call outs and access essential actions.
Features like Waitlist, Check-in and Boarding Pass are now front and centre. Passengers can scroll further to see upgrades, seat selection, add bags, change or cancel a trip, request wheelchair services, add an infant or explore inflight entertainment, it adds.
AA has also redesigned the trip details page, available after customers update to the latest version.
. . . Evolution
The app’s evolution now includes the ability to buy Priority Group 4 boarding at check-in within the app.
AAdvantage members can also now purchase additional miles at lower cost at check-in, allowing them to reach their next trip or upgrade sooner, adds AA.
Flyers with connections will have access to airport wayfinding maps, and those travelling will soon be able to split a joint reservation into separate trips directly in the app for active reservations.
These changes come alongside additional in-airport upgrades, including the rollout of Touchless ID at TSA PreCheck across 60 domestic airports, and the electronic boarding gates at Dallas Fort Worth International Airport. Download the app HERE.
